75% off mobile accessories

@XfinityMartinB​ I did contact them and 2 layers of managers too. No one can figure this out. They suggested I go to the rewards center (which is where I got the coupon originally) but there’s no way to contact them

Gotcha! Let our team take a look at your account to check into any ticket numbers that may be attached. We can do our best to help and submit our own ticket, if needed. Can you please direct message our team your full name and full service message?

To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
 

I have sent them a direct message. 

Good evening, @Tarlacquenoako, and thanks for reaching out through our Community Forums page for help with your Xfinity Rewards concerns! You can always reach out to us for help with your Xfinity Rewards redemptions if you're experiencing issues with promotions working properly. In this case, it looks like this was a limited-time offer for Sept 29th and 30th only, and has expired.

That said, your Xfinity Rewards benefits are new every month, so I would definitely keep an eye out for what October has in store for our amazing customers such as yourself!

This actually says good through October 16. 

@user_6801f3​ 

Disappointing but kind of expected. Not their fault, Xfinity never gives solid information to their reps about promos/offers. I'm seeking answers as well. If possible, please let me know (DM if you'd like) if/when you ever get a helpful response regarding the reward.

@user_1b57a5.

Does your offer also say in-store-only? Some service centers do not offer Xfinity Mobile products. You can find a store that does here https://comca.st/3V00Kpx.

@user_1b57a5​ no update yet. They are “looking into it”. Also a woman over the weekend promised me she’d call me at noon today….it’s Comcast so you know that didn’t happen. Honestly at this point, why even offer the deal when no one can use it and they’ve spent 7 internal hours of 4 people looking into this. My savings was going to be $90. 

@XfinityJay​ the offer does say in store online. I went to the store and they had no knowledge of the promo. Tried the code I had, said it didn't work. I asked if they would honor it and do a manual adjustment and they said they aren't allowed to do that. Hence the posting here. I was also the 2nd person who tried to use this promo with no avail in that store.

@MathGuy17 - was there any resolution provided?

Hi there @user_1b57a5. Have you tried contacting our mobile department directly over the phone?