6-8 months of inaction

Hello:

I am hoping that this request will reach someone who cares about customer service at the executive level. I am asking, as a longtime Comcast customer, when will our fiber optic cable be buried. It is posing a safety hazard, as there are three cables that are strung across our walkway at our house. This is a long story, stretching back to August 2025. My perception is that you have committed people who want to do a good job, but they are hobbled. I may have no choice but to try to get the Michigan Public Service Commission involved at this point. I cannot count the number of hours I've spent chatting with agents online, to no avail. Our driveway has been marked three times by utility marking crews. I could go on. I'll forego any of the rancor I feel toward your company, which seems to be rather top-heavy, to be frank. My phone number is [Edited: "Personal Information"]. Please help one of your customers who has been rather patient.

[Edited: "Personal Information"]