Visitor
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2 Messages
60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan
Hello,
I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.
XfinityPaula
Official Employee
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2.1K Messages
6 hours ago
Hello xiletommy! Thank you for reaching out to us for help with the slow upload speeds that you are receiving. I'm sorry that you are not receiving the higher upload speeds as expected since making the account and equipment change. I know the CM3000 is compatible with our enhanced network and upload speeds, so it's strange that you are not seeing them especially with a hardwired connection. Are you using a router in addition to the modem? If so, are you able to connect directly to the CM3000, reset the modem and computer and check the speed again please?
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