$60 for new tablet, home internet and new tablet line - wrong billing

Hi,

Last month, I was offered a deal by an agent when were talking via live chat. The offer was if I purchase a new tablet and new tablet line, my total bill will be $60, lower than my previous bill. Even though I did not need a new tablet, I accepted the offer.

I was told that I will receive $40 credit for 24 months to my home internet bill after I activate my new tablet line. However I still do not see the credit on my home internet bill yet and I am being charged higher than what I was communicated.

Luckily I had downloaded all live online conversations at the end of the conversation, so I have proof.

I saw tons of similar victims on the form on the same promotion. This is like a scam!

Hope Xfinity support team can help me on this and address this disappointing customer experience.

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XfinityAmandaB

Official Employee

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2.4K Messages

3 months ago

user_i72iof Thank you so much for reaching out for help with your tablet offer. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

2

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user_i72iof

Visitor

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4 Messages

Sounds good, sending now

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3 months ago

0

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user_i72iof

Visitor

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4 Messages

Sent, pls let me know if you have more questions

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3 months ago

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user_i72iof

Visitor

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4 Messages

2 months ago

Hi all,

The issue has not resolved yet, I am still waiting for resolution.

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XfinityMatthew

Official Employee

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471 Messages

Hello user_i72iof upon reviewing the previous direct messages to us it looks like we still didn't fully authenticate your account to escalate this for you. Please send us another direct message with your full name and the address and we get this issue escalated for you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 months ago

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Customer Service

user_i72iof

$60 for new tablet, home internet and new tablet line - wrong billing

XfinityAmandaB

user_i72iof

user_i72iof

user_i72iof

XfinityMatthew

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