Visitor
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3 Messages
$60 for new tablet, home internet and new tablet line - wrong billing
Hi,
Last month, I was offered a deal by an agent when were talking via live chat. The offer was if I purchase a new tablet and new tablet line, my total bill will be $60, lower than my previous bill. Even though I did not need a new tablet, I accepted the offer.
I was told that I will receive $40 credit for 24 months to my home internet bill after I activate my new tablet line. However I still do not see the credit on my home internet bill yet and I am being charged higher than what I was communicated.
Luckily I had downloaded all live online conversations at the end of the conversation, so I have proof.
I saw tons of similar victims on the form on the same promotion. This is like a scam!
Hope Xfinity support team can help me on this and address this disappointing customer experience.
XfinityAmandaB
Official Employee
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2.2K Messages
18 hours ago
2