6 days outage - internet, TV, phone

6 days of outage. Automated script tells me it's due to power outage at my address. Tells me agent can't help, thanks for calling, goodbye and hangs up on me. I do have power. No other Xfinity customers in my area have an outage. I would like a tech at my house. I feel I'm not getting the responses I deserve as a 20+ year customer. I'm actually at my mothers so I can use the internet... she has AT&T.

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Responses

CCValerie

Official Employee

•

974 Messages

3 years ago

Hi there, @user_bf82b4, thank you for reaching out to us through our Xfinity Forums. I understand how frustrating it would be to go so long without service. Please rest assure you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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U

user_bf82b4

Visitor

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5 Messages

3 years ago

I'm in Coal City, IL by the way if anyone out there is experiencing an outage in that area. 60416 zip.

1

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CCValerie

Official Employee

•

974 Messages

You would want to ensure you are signed in, and the direct message icon would be to the left of the notification icon (the bell).

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_bf82b4

Visitor

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5 Messages

3 years ago

would love to but there is no "direct messaging" icon on in the upper right of this page. There is a bell and a circle with a U in it

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U

user_bf82b4

Visitor

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5 Messages

3 years ago

I am signed in and there is no icon left of the bell. This is what it looks like

3

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CCValerie

Official Employee

•

974 Messages

Hmm that is interesting, thank you for sharing that picture. Can you attempt to access the link, here?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_bf82b4

Visitor

•

5 Messages

I was able to access some sort of chat via the link. I sent a "hello" to xfinity support

3 years ago

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CCValerie

Official Employee

•

974 Messages

Thank you, I did receive your direct message and I will be responding to you in that message to continue to support. I appreciate your cooperation in getting that message sent.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Customer Service

user_bf82b4

6 days outage - internet, TV, phone

CCValerie

user_bf82b4

CCValerie

user_bf82b4

user_bf82b4

CCValerie

user_bf82b4

CCValerie

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