6 day wait time for a service tech???

I run my business from home and my internet is out. I was told a 6 day wait time. Totally unacceptable. How can this be fixed. I am going to loose customers!!

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EG

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121.5K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.5K Messages

2 hours ago

Hello @user_43kgln something you can try is signing up for the waitlist in case a sooner time slot becomes available. This link will help us sign up for that.

https://www.xfinity.com/support/articles/appointment-waitlist

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U

No it was not. After 2 hrs of fighting with comcast customer service they had someone come out next day. The tech came and told me I gotta wait for another tech because she cant resolve the issue and that they should be by sometime today but couldnt tell me for sure.. I feel im getting the run around

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2 hours ago

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XfinityJosephA

Official Employee

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2.5K Messages

user_43kgln when is your scheduled appointment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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Customer Service

user_43kgln

6 day wait time for a service tech???

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XfinityJosephA

user_43kgln

XfinityJosephA

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