New Poster
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4 Messages
5-yr plan renewal problem
Last year I opted into a 5-year plan. It would give the same services, same price, for 5 years. I was told to just call before the anniversary date to renew, same price, same services. I have called several times now, each time getting no acknowledgement of such a plan. I got my agreement number from the agents but they could not access it. I cannot find that agreement online on the Xfinity site. Since I only get more expensive offers for the same service, I would like to solve this issue and not have to deal with it for another 4 years, and not spend another 3+ hours on the phone. Thanks for any help Xfinity!
EG
Expert
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119.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.7K Messages
1 day ago
@user_kx82gn - Hello, and thank you for reaching out to us here for help. We'd be happy to take a closer look at your billing, review any recent account changes, and check for promotions that may have expired to ensure everything is accurate. Our goal is to help you find the best value for the services you enjoy while making sure your package aligns with your needs and budget. Let's work together to explore all available options and find a solution that works best for you moving forward. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
(edited)
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