Contributor
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32 Messages
5-year lock not showing on my bill
I've been hearing about some kind of mix-up where people who got a 5-year price lock had their price go up after a year.
Earlier this year in Feb 2026, I changed my plan to have unlimited data for a higher price than i had been paying, and I chose the 5-year price. When I heard about the mix-up I figured I'd better check my bill, and I don't see that it states my price is guaranteed for 5 years, and there is no indication in my account info, so now I'm worried.
Can I get this verified so I don't have to worry about getting a price increase when I shouldn't?
Thank you
XfinityJoe
Official Employee
•
1.4K Messages
22 hours ago
Thank you for your question. We would be happy to review your account with you and answer any questions you hvae about your bill and plan.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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