Visitor

 • 

1 Message

Monday, March 16th, 2026 5:02 PM

5th

Need ur help is was a recording of my great grandmother passing with the right time of her passing plz contact me [Edited: "Personal Information"]

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Expert

 • 

116.7K Messages

4 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.2K Messages

4 hours ago

Good morning @user_eqchxw our team would be happy to assist in any way we can. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example


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