1 Message
50mbps to 75mbps
Why am I being forced to pay more for 74mbps I didn't ask for when the 50mbps I've had is doing just fine? I've 70 years old. I don't need 75mbps to check emails and occasionally what Netflix or Peacock. This is so unfair.
1 Message
Why am I being forced to pay more for 74mbps I didn't ask for when the 50mbps I've had is doing just fine? I've 70 years old. I don't need 75mbps to check emails and occasionally what Netflix or Peacock. This is so unfair.
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you for reaching out to us here @user_2bxy6w. When there is a speed increase on the service that would be done for all customers with the service. If you are an internet essentials customer the speed has increased 50 times since it started at 1.5 Mbps in 2011. Due to increased demand for all customers that was increased to the current 75 Mbps.
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