$500 Virtual Gift Card

Hello, I signed up for Xfinity Mobile at the end of September 2025. The promotion to sign up included 1 year of free data and a $500 virtual Mastercard. It has been approximately 90 days since activation and I haven't received any information through my email on file about the card. I've been checking spam as well. I found the tracker and nothing came up for my account info.

Can someone from Xfinity please help?