$500 Virtual Gift Card

Hello, I signed up for Xfinity Mobile at the end of September 2025. The promotion to sign up included 1 year of free data and a $500 virtual Mastercard. It has been approximately 90 days since activation and I haven't received any information through my email on file about the card. I've been checking spam as well. I found the tracker and nothing came up for my account info.

Can someone from Xfinity please help?

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XfinityShawn

Official Employee

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2.2K Messages

25 days ago

user_w0f8cs Can you please use this link https://www.xfinityincentivetracker.com/track to see if you see an updated status of your card? Let me know if you see anything or not.

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user_w0f8cs

Visitor

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2 Messages

@XfinityShawn

I don't see anything when I enter my info. I even tried my mobile account number.

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25 days ago

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XfinityShawn

Official Employee

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2.2K Messages

user_w0f8cs I appreciate you looking, and we can help you further on my end.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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25 days ago

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Customer Service

user_w0f8cs

$500 Virtual Gift Card

XfinityShawn

user_w0f8cs

XfinityShawn

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