Visitor
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2 Messages
$500 Prepaid Virtual Card
I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10 a month. I then proceeded to ask about the balance on my old device and in his words “rest assured you will receive up to $500 in a virtual card to pay off the balance of my old phone”. I decided to accept the offer and now a month later, I call up Xfinity for them to tell me the promotion ended in September and I will not be receiving any virtual card. I was lied to by a representative of Xfinity and coaxed into switching over. This is completely unacceptable and I no longer want any kind of service with this provider. This will likely turn into a legal issue if not fixed.
XfinityAngie
Official Employee
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2.1K Messages
19 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
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user_f33s1
Visitor
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1 Message
19 hours ago
I’ve been going through this for weeks! Sept 25th I switched. They owe me $900! Last week one agent told me told me they emailed it to me. Next day they said they would send it. I’ve spoken to 20 agents! I talk to one every single day. Now they have me waiting until the end of Dec. I’m not doing that. This company and service is the worst I’ve ever dealt with. I’d rather pay more money at a different company
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