Visitor
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1 Message
500 Mbps Plan: 117 Mbps Upload in Broadband Facts, but 35 Mbps at Checkout
I’m considering switching to Xfinity’s 500 Mbps unlimited plan. The Broadband Facts label shows ~117 Mbps typical upload, but the final checkout page says upload speeds up to 35 Mbps. I’m using an approved Hitron CODA56 and currently get ~179 Mbps upload on my legacy plan. Can Xfinity confirm what upload speed I’ll actually receive before I change plans?
EG
Expert
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121.8K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVictor
Official Employee
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2.5K Messages
8 days ago
Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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