Visitor
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1 Message
$50 Virtual Prepaid Card
When I booked a new connection, I applied the coupon for the $50 Virtual Prepaid Card. Received the email confirmation for the same. But, I haven't received the $50 Virtual Prepaid Card yet. Not getting proper updates from customer care either.
notgoodatusernames
Expert
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2.1K Messages
4 hours ago
Moved to Customer Service
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XfinityMarcus
Official Employee
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1.9K Messages
4 hours ago
user_9qxyop thank you for using the Xfinity Community Forums page to reach out regarding your prepaid card. I can definitely check on the status for the reward using our incentive tracker. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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