Visitor

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1 Message

09/07/2026 11:08 PM

$50 internet promo for 5 years?

Current customer with ~$85 pricing wondering if I can take advantage of the $50 promo. Thanks

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Expert

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120.7K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.4K Messages

4 hours ago

Hello @user_0mk94n, thank you for taking the time to leave a post. I can certainly understand why you'd want to take advantage of the $50 promotion, especially when you're currently paying around $85 per month for your internet service. Promotions can vary based on factors such as customer status, service level, and account eligibility. While some advertised offers are often reserved for new customers, we'd be happy to review your account with you to see what promotions and discounts your account may be eligible for. For your privacy and the security of your account, 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. Thank you, @EG

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
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