Regular Visitor
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2 Messages
$50 dollar a month promotion
My neighbors told me they were able to get a $50 dollar a month 1 gig plan for 5 years. I pay a lot more currently for this plan and would like this promotion.
Regular Visitor
•
2 Messages
My neighbors told me they were able to get a $50 dollar a month 1 gig plan for 5 years. I pay a lot more currently for this plan and would like this promotion.
XfinityMarshante
Official Employee
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901 Messages
5 hours ago
Hello @DirtRoad, thank you for taking the time to leave a post. I completely understand how frustrating it feels to hear that neighbors are receiving a lower rate for the same 1‑gig plan. Anyone would want to make sure they’re getting the best value for their service. Promotions can vary based on location, eligibility, and when the offer was active, so not every plan or rate is always available to all customers. That said, your loyalty and the amount you pay absolutely matter, and we want to make sure you’re getting the best options available to you. I’d be happy to take a closer look at your account and see what promotions we can offer based on your eligibility.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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