lseptoff's profile

Regular Visitor


4 Messages

Mon, Dec 28, 2020 3:00 PM

$50 credit for returning inactive equipment

On 9/16/2020 I received an email offering a $50 credit if I return my inactive equipment by 9/28/2020. I returned the equipment and received a confirmation that my equipment was received on 9/23/2020. But I never received the $50 credit...the issue was raised on two different phonecalls to xfinity customer service but neither agent was willing to even look into the matter. How can I get this issue resolved?



Official Employee


2.9K Messages

4 m ago

Greetings, @lseptoff! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you did not receive the $50.00 credit. I can certainly have a look into this for you to see what could have gone on. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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