1 Message
5 years of paying for RETURNED equipment. Feeling scammed. Need live afent
I need to speak with a live agent (but cannot talk on the phone currently as my toddler is sick and loud). I discovered recently that I have been paying EVERY MONTH for equipment that I returned 5 years ago as well as the current equipment I’m using. I feel completely scammed. The agent I spoke to on the phone said she can only credit my account for 3 months. I find that absolutely ridiculous. Who can I discuss a solution with before I switch providers?
XfinityJustinC
Official Employee
•
1.1K Messages
3 days ago
Hello, @user_1mcnmq thank you for taking time to reach out over Xfinity Forums. I completely understand the frustration with the billing situations, and did want to confirm our typical billing dispute is 120 days and outlined on monthly bills. I'd definitely like to look into the equipment charges further, and since I would need to gather some information we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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