5 year rate lock not honored

I see many other complaints on the Xfinity site stemming from one or more Xfinity Reps in 2025.  Was it one agent? Or were many of them telling this lie to have people locked in at a higher rate after a year?  Or did the rep make up her own deal to get sales, and then the “audit team” removed it?  We can never trust Xfinity Reps and I am filing and FCC Complaint.

I signed up for Xfinity Internet in July of 2025 with 300 mbps for $55/month, with a 5-year price lock. I had issues getting someone out to bury the cable, and issues in-store getting the 1-year free mobile line set up. Over this timeframe I spoke to a rep about the problems.  She said there was a better deal available for my internet: 500 mbps for $55/month, with a 5-year price lock.  I took this deal.  My monthly price did not change and I did not notice the change in the fine print on the bill.  Now it's September of 2026, and my bill went up by $30 last month because it was only a 1-year price lock. After hours on the phone with Xfinity agents, they will not stand behind what I was sold, and they will only look at current deals.  Hours of hold-time, multiple reps and no one who will stand behind what I was given a year ago.