Visitor
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1 Message
5 year price lock?
I thought I recently signed up for a plan that has a 5 year price lock, but I can't find a confirmation of that anywhere in my account files. I do see that the monthly charge is being updated according to that plan I signed up for coming up. Does my plan have a 5 year price lock or not and if not - am I able to get it?
Let me know.
Thanks!
XfinityJon
Official Employee
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519 Messages
7 days ago
Hello user_sc2zde. Our new 5-year pricing guarantees are awesome! Glad to hear you were looking into those. When you made the change to this plan, we should have gotten your approval by text message, or email. Did you do the electronic approval? If so, once completed a confirmation email should have been sent to your primary email address within 24-hours. As far as confirmation on your end. If you go on the Xfinity App, or the Xfinity website under services, it should show your current plan, and plan details. Please let me know if this helps.
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