Visitor
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1 Message
5 year price guarantee
I've have been Xfinity customer for more than 10years now and seeing that the 5year price guarantee not offered to existing customer is such a blatant disregard to loyal customer. I know you want to get new customer, but you also have to take care of your current and long standing customer. This is not fair.
XfinityKei
Official Employee
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2.1K Messages
19 hours ago
@Jeremy_1016 Your concerns are important to us. We value your business and years of loyalty with us. As a friendly reminder all customers are given new customer rates when signing up. Our team can certainly check to see what promotions we have for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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