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AdamF1314
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11/09/2026 7:30 PM

5 year locked in internet price?

I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years.  I got the confirmation email for the changes, but I don't see the discount reflected?  Can you advise?

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XfinityAngie

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13 minutes ago

 

AdamF1314, thank you for reaching out through Xfinity Forums. We bill 30 days in advance, so it may take a billing cycle before you see the price change. Anything you over pay will be applied as a credit on the next billing statement. Let us know if you still would like us to review your account. 

 

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AdamF1314

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If you wouldn't mind taking a look to be sure everything flowed through as it should've, that would be appreciated.  I updated both my internet plan as well as my tv plan.  Let me know what you need to do so

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XfinityAngie

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Please send us a DM with your name and address.

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https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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