5 year 1Gig locked in promotion.

Good morning, @user_o5i3j6 ! I can absolutely understand why you'd be frustrated. As a long-time customer, it's disappointing to see promotions advertised that appear to offer significantly better pricing to new customers while you've continued to support us over the years. I'd be happy to review your account and see what promotions, loyalty offers, or package options may be available to help lower your monthly bill. To get started, please send us a DM with your full first and last name and full service address. Once I have that information, I'll take a look and go over all available options with you. We truly appreciate your loyalty, and I'll do my best to find the best value available for your account. 💙

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

It was a pleasure working with you today, @user_o5i3j6 and helping you find a 5-year promotion that fits your needs and budget. 😊 Thank you for your time and for allowing me the opportunity to assist you. Most importantly, thank you for choosing Xfinity and for your continued loyalty. We truly value your business and are grateful for the chance to keep you connected. If you ever have questions about your account, billing, or services in the future, please don't hesitate to reach out. We're always here to help. Have a wonderful day, and thank you for being part of the Xfinity family! 💙📶