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10/24/2026 6:06 PM

5 symmetrical

I'm an existing Xfinity fiber customer with the XER10 and 2 Gbps symmetrical service. I'd like to know whether my existing fiber connection can support a higher residential speed tier, particularly 5 Gbps symmetrical.

If not, could you open a Gigabit x10 serviceability request and determine whether my address is eligible, along with any installation costs?

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Expert

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122.4K Messages

44 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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