5 people refuse to answer the same question and leave chat instantly

This live chat doesn't help at all. It's vague answers with no confirmation, or they leave the instant I ask for official confirmation. I purchased their service 3 days ago, the router is not receiving a connection, the support chat said the soonest appointment is 6 days from now, I can't wait that long given that I require internet connection to work. I was told by 3 seperate agents that they "guarantee a priority technician will be here today" I asked 2 agents if I can get confirmation of guaranteed service today, and if the technician will call when arriving.  They left chat immediately, no response. I then told the 3rd agent that if they can't guarantee service today, im canceling my account and going elsewhere as I cant wait 6 days and put my job at risk, I was also guaranteed by those same 3 agents that they'd wave the $100 fee, as ive not been able to even connect with a brand new router and haven't accessed the internet on a new account I purchased 3 days ago. Is there any way to reach someone who can actually help me?