Visitor
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2 Messages
5 1/2 hours Waiting
Why have I spent 5 1/2 hours on the phone today, the last hour on hold for a supervisor, and still can’t get my issue resolved. The mistake was on the end of Xfinity and they still won’t fix it. 13 years with Xfinity and this is how I’m treated. Ugh. I’m about to go back to T-Mobile. At
least they answered their phone when you called.
user_s4wigw
Visitor
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2 Messages
1 hour ago
I’m currently on 2 phones. Both on hold
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XfinityAlfonso
Official Employee
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3K Messages
57 minutes ago
This definitely isn't the experience that we want for you as our valued customer!
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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