4th Rate Customer Service

I had reached out to Xfinity because I saw a jump on my internet bill from $59.99 to over $100 this month. I first talked to an agent name Aman, I explained that I wanted to know why it jumped to that price. He asked for my full name / address and stated he would check and so I waited. I didn't respond because he stated he would check but that led him to respond with a question mark almost like he was expecting me to respond when he stated he was checking on something. This apparently led to me being transferred to a different agent (See screenshot below).

I then had to talk to an agent name Hunngam who explained that if I wasn't "responsive" within 60 seconds then it would be connected to a different agent. You can understand my confusion at this point when he pretty much told me to wait and then essentially stated I wasn't responsive. At this point I feel like I have to type random responses just so I won't be switched to a different agent. 

Long story short, he attempted to sell me different "special" offers which I didn't like so I decided I just wanted my plan canceled before the next billing cycle. Well then I got transferred again. 

Can you believe I got transferred some more after this? If your answer is yes then you're correct! I'm beyond frustrated at this point and after some more transfers, an agent told me he's not able to cancel my account and to call a different number. Fun Fun. What I wanted to state is this:

1. Calling your "customer service" 4th rate would be doing you guys a favor because it's a joke.

2. I don't remember getting any notifications stating my bill would jump from $59.99 to over $100 until I got billed even though you guys are quick to send me email notifications of when I'm about to get charged or when my account has been charged.
3. Was it worth outsourcing your customer service to get this kind of service? 

4. I've downloaded the transcript of the whole conversation and it's funny that it doesn't have the full conversation....seems like the agents omitted or removed some stuff hence why I took some screenshots and pasted in here. I'm also going to take my time and screenshot the whole thing.

5. Thanks again for wasting my time, I really appreciate it, I really really really do. 

6. Now I have to waste more time to call that number to have my plan canceled before I get billed again, not including the time I wasted writing this and taking screenshots of the conversation.