Thanks for meeting us here in our community, @user_lwpjqy. It sounds like you have an older cable box. We're happy to help. Please send us your full name and complete service address in a Direct Message. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityLinda
Official Employee
•
2.2K Messages
4 hours ago
Thanks for meeting us here in our community, @user_lwpjqy. It sounds like you have an older cable box. We're happy to help. Please send us your full name and complete service address in a Direct Message. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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