@user_70c847 Thank you so much for your post on getting a 4k TV box to replace your current box. Currently, we are shipping out 4k boxes only to customers with 4k TV. I would be happy to see what options we have to get you a 4k box shipped out if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to check out your options for you.
@XfinityAmandaB hi and thanks for your response. I just upgraded to 4k TVs. How do I send a direct message to provide the requested information? Thanks!!
I am sorry that we did not provide you with the steps. Let's get these steps to you and start getting you helped! Please send us a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Accepted Solution
XfinityAmandaB
Official Employee
•
2.2K Messages
2 years ago
@user_70c847 Thank you so much for your post on getting a 4k TV box to replace your current box. Currently, we are shipping out 4k boxes only to customers with 4k TV. I would be happy to see what options we have to get you a 4k box shipped out if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to check out your options for you.
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