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DefaultCustomerName
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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35 Messages

Friday, May 19th, 2023 1:55 PM

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4K TV Box

I am interested in upgrading my current tv box to a 4K capable box. I understand this is unavailable in Xfinity stores. Can I get assistance in ordering this please?

Question

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Updated 

1 year ago

 • Edited

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CCHeather

Problem Solver

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1.1K Messages

1 year ago

@DefaultCustomerName 

Thank you for reaching out to the Digital Care Team. Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

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DefaultCustomerName

Visitor

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35 Messages

@XfinityHeather​ 

I believe this may have been resolved via chat. I will update. 

1 year ago

0

CCAbbie

Problem Solver

 • 

1.4K Messages

Okay, please let us know if you need any more assistance. We will be here. 

I no longer work for Comcast.

1 year ago

0

DefaultCustomerName

Visitor

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35 Messages

I received my package…… it was a coax cable. Just a coax cable. Please assist me. 

(edited)

1 year ago

0

CCAbbie

Problem Solver

 • 

1.4K Messages

@DefaultCustomerName Oh no! I am sorry to hear that happened. We can help on my end. 

 

Can you send us a private message with your name and address? 

 

To send the requested information:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •  - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it



I no longer work for Comcast.

1 year ago

0

DefaultCustomerName

Visitor

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35 Messages

@XfinityAbbie​ DM sent

1 year ago

0

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