Regular Visitor
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4K Set Top X1 Box
I currently have the XG1v3 X1 box and purchased a 4K TV. I understand I need the v4 box to gain 4K support. The info on the Xfinity help site said that when trying to play 4K content the box will bring up an error with option to get a compatible box. I followed the instructions by saying "4K" into the Xfinity Remote and selected a 4K movie to watch. I did get an error that said the cable box was unable to play 4K content, but had no option to request a compatible box.
Responses
WriterKase
New Poster
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1 Message
6 m ago
I am in the same situation. I just got 4K and went to Xfinity store to get a new 4K box. They told me that they no longer carry them because of issues they're having with them. I only went to the store because tech service told me to do so over the phone to resolve my issue of poor reception. The store gave me a new box, and the highest setting I can use is 1080i or 720p (not even 1080p). If this doesn't get resolved, this long-term customer will be cutting the cord for better options.
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Rustyben
Expert
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24K Messages
6 m ago
ask the store for an xg1v4 (4k DVR, no clock on front).
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi, JimFredrick. We can help with upgrading your cable box to a 4K box. Please send me a PM with your first and last name, we can continue from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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