1 Message

Sat, Sep 11, 2021 3:52 PM

4k DVR TV Box


I would like to upgrade my X1 HD TV box to an XG1v4 4k DVR box. I spent 40 minutes on the phone with a nice support member, but he was not able to order me one. Please help me. Thank you.

Accepted Solution

Official Employee


393 Messages

3 m ago

Thank you for reaching out today! I understand how important your services are to you and to get them in 4K. 4K UHD and 4K UHD/HDR viewing is currently available to Xfinity X1 customers. You can use your X1 Voice Remote to say '4K' or search '4K' to be taken to the Experience 4K UHD on X1 landing page that displays all 4K viewing options.  Customers with a non-4K TV Box will either receive an on-screen message saying they don't have a 4K compatible TV Box, or it will downscale to HD depending on the 4K On Demand program.


If you would like to swap out the current box for a 4K box you can visit a local service center to swap the box for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3lhlp7C to locate one near you!


To order one that may cause a shipping fee, please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


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