1 Message
4k converter
Hi, I recently canceled my service with you and I am repeatedly getting texts and emails saying that I need to return a 4K converter. I never had that with my service and I don’t want to be charged.
1 Message
Hi, I recently canceled my service with you and I am repeatedly getting texts and emails saying that I need to return a 4K converter. I never had that with my service and I don’t want to be charged.
XfinityDena
Official Employee
•
2.5K Messages
3 days ago
@user_q4jwp7 I understand the text can be confusing. Did you by chance have Flex services? I would be happy to check.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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