Visitor
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2 Messages
4K cable converter
I have no idea what this is. I never saw it on any bulls before and did not receive it—I never had tv so I am uncertain where this magically manifested from. I cancelled service and was told I need to return this—but since I never had it, I can’t return it. Is anyone able to assist?
XfinityJon
Official Employee
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1.7K Messages
2 days ago
Good evening user_q11wkz. I can certainly look into this further for you. On your statement are you seeing an inactive or unreturned equipment charge? Or are you currently showing a Flex or Xumo box, with no additional charge?
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user_q11wkz
Visitor
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2 Messages
5 hours ago
@XfinityJon I received an automated email to return this equipment. That is all it says. I never had tv.
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