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user_b438a7
1st Topic

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2 Messages

Tuesday, April 22nd, 2025 12:32 AM

4k Cable Converter Wifi

I got an email and a letter saying I need to return this after cancelling my service. I never received anything from Xfinity when I was getting my service setup.

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Updated 

3 days ago

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XfinityRay

Official Employee

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2.7K Messages

3 days ago

Good evening, user_b438a7! I am sorry to hear that you canceled your service. We hope you give us a try again in the future! We are happy to further help with the equipment. The 4K box is often times an Xfinity Flex or Xumo Stream box. Those are typically mailed to you but can also be picked up in a store. Did you have either of those services on your account?  

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user_b438a7

Visitor

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2 Messages

@XfinityRay​ I just checked and I didn't see anything related to those on my account.

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3 days ago

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XfinityRay

Official Employee

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2.7K Messages

Thanks for checking on that, user_b438a7! That is a free streaming service but would still be listed on your statements and account. Let me further help from here so we can get this fixed.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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