Visitor

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1 Message

Thursday, October 30th, 2025

4k Cable Converter Wifi - email to return equipment

I received an email notification to return this streaming device, but I did an online return, a couple of years ago, where you print a shipping label and drop the package off with a shipper.  Not sure why this is still lingering in my now canceled account.

Best,

Mike

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Official Employee

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2.1K Messages

2 days ago

 

user_8usvqp, Thanks so much for reaching out to Xfinity Support. I would be happy to take a look at your account and see what I can do to get this straightened out for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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