RLFrady52's profile

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1 Message

Mon, Nov 23, 2020 5:00 AM

4k Cable Box Upgrade

I have a current X1 cable box that apparantly only goes to 1080p resolution. Just purchased a new Samsung QLED TV and need a 4k Box from Comcast. Can I oder it online or though and agent instead of going to the Comcast Store? If so how?


Official Employee


2.9K Messages

7 m ago

Greetings, @RLFrady52! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly understand wanting to take full advantage of your new TV! We would like to make sure you are getting the XG1v4 (4k DVR). Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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