@user_b9h74v Good afternoon and thank you for reaching out on our Community Forums, we are happy to help address your TV box concerns. Can you tell us more about what's going on for example are you receiving any error codes or messages? Have you tried troubleshooting through the XFINITY app?
Thank you for trying to power cycle your 4K box @user_b9h74v, we appreciate it. We can try sending a refresh signal and troubleshooting further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.7K Messages
11 hours ago
@user_b9h74v Good afternoon and thank you for reaching out on our Community Forums, we are happy to help address your TV box concerns. Can you tell us more about what's going on for example are you receiving any error codes or messages? Have you tried troubleshooting through the XFINITY app?
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0
XfinityAlyssaA
Official Employee
•
2.7K Messages
11 hours ago
Thank you for trying to power cycle your 4K box @user_b9h74v, we appreciate it. We can try sending a refresh signal and troubleshooting further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
0
0