Jlthornton's profile

New Poster

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4 Messages

Fri, Jul 23, 2021 11:34 PM

4K box

switch out my existing box for a 4K box?

Responses

New Poster

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4 Messages

2 m ago

Do I need to bring in my existing box and do I need to have an appt to do so?

Official Employee

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294 Messages

Hello, @Jlthornton! Thanks for posting here in our forums regarding your interest in exchanging out your cable box. Most stores do not have a high volume of 4K DVRs in stock, but do sometimes carry the smaller/non-DVR 4K boxes. Are you looking for a DVR or non DVR box for your swap? I'd love to look into the inventory of the stores near you to see what's available. Can you please send us a chat message with your first and last name? The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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