Visitor
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10 Messages
4k box compatible with Xfinity new updates
I have been having issues since September. Xfinity themselves seem confused. Finally a new tech told me that Xfinity did upgrades in the area and my box wasn’t compatible with the “MOCA” updates Xfinity made. However, he installed a non 4K box, not sure why he would do that! I have already spent $300 with an AV guy to get surround sound, since the new box doesnt have Audio ports. My AV guy told me i dont have a 4k box. When i go into the store repeatedly, they never have one in stock! So, i need to order one that is compatible with XFINITY new uogrades. Thats what TECH told me but no one at XFINITY knows what that means! Im ready to cancel! Can anyone help?????
XfinityJon
Official Employee
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926 Messages
2 days ago
Good afternoon user_vy46co. You have reached the right team! I will be more than happy to take a look at your account, and to assist further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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