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user_ln0sey
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Tuesday, June 25th, 2024 9:01 PM

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48 hours to activate a new modem?

I chatted with three agents online and then a phone rep. About 2 hours all-in. Just trying to get a new netgear nighthawk cm1200 activated for my home internet. I was told by the phone agent that it takes 48 hours to activate a netgear modem and I should use the Xfinity free hotspot app for two days and then the new modem should work. Is this for real? It takes 48 hours for netgear modems to start working with Xfinity?!? Seems unlikely. 

Question

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Updated 

10 months ago

 • Edited

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EG

Expert

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110K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

10 months ago

 

user_ln0sey, Hi there! We appreciate you for taking the time to visit XFINITY over our forums page for help with getting that new modem activated. This is definitely strange and should not take this long unless you are waiting for an installation appointment. I am sorry to learn about this experience. Thank you for choosing us as your service provider. We are the right place to go for help. When you first attempted to activate that modem, did you try using the XFINITY app like in the video in this link?  

 

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