Visitor
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2 Messages
4.5 hours on Messenger & no resolution
4.5 hours of around & around we go with up to 30 minutes between them replying. Gave account number. They somehow come up with my sons account. I sent sceenshots showing MY email plus account number . Tried to add new cell to account. Still waiting 2 hours later for code. Did resend. Still waiting. How did they link 2 accounts? He had an account & moved. Possible they did a transfer of service? I am who is contacted for payment etc. I set the account up . Total waste of entire afternoon. Obviously must be done in person to get a resolution to inquire about a lower rate. 😡😡😡 Beyond infuriating
XfinityLysa
Official Employee
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594 Messages
2 months ago
Hi @
I appreciate you taking the time to reach out and share this recent experience with us! We want to do all we can to get this turned around and resolved. We're more than happy to help review your account and see what can be done to help reduce cost. Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_919ff3
Visitor
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2 Messages
2 months ago
I will never do a chat again. Thank you for the offer. I went through 3 different people & not 1 could resolve anything.
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XfinityLysa
Official Employee
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594 Messages
2 months ago
This is definitely not the experience we want for you! If you change your mind and are willing to work with us, please feel free to send us a direct message. You can always call into our care team by calling 1(800) 934-6489.
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