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IllegalCrib4
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5 Messages

Wednesday, July 8th, 2026 12:39 AM

4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch. 

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2 hours ago

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XfinityDilary

Official Employee

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3.5K Messages

3 hours ago

 

Thanks for posting on our community forums, IllegalCrib4. I'm sorry to hear you've had this experience, especially since your phones are essential for your work. I can certainly understand how frustrating it must be to have all four lines affected and be unable to use your service. We'll do our best to review the account and determine the next steps to get your service restored as quickly as possible. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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IllegalCrib4

5 Messages

2 hours ago

In my haste I forgot to mention the customer support rep I told I didn't want to purchase an internet upgrade while I waited. My modem restarted twice back to back. It appears the imei numbers have had digits removed or something. I don't know. Still on the phone for an hour and half now. After 3 agents online.

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