4 days and counting with no WiFi

Anyone else dealing with Xfi connection issues in the San Francisco, Potrero Hill area?

Ever since around noon on March 21st I’ve not had any WiFi or ability to connect to Xfinity hotspots- this marks day #4 with no internet. I’ve been on the phone with at least 3 different representatives who all keep telling me to just wait it out, and that I can submit an appeal for a refund through the online portal. Very disappointing that there’s not any news about what’s going on besides the very generic “we’ve noticed an outage in your area.” My neighbors up the street have their Xfinity service working just fine, so it seems as though it’s just my building that’s effected?

After talking through a dozen or so automated machines, I tried getting a technician out to my area. Of course this can only be done if you follow the “troubleshooting” steps in the Xfinity app, but I don’t have this option because Xfinity doesn’t allow you to “troubleshoot” devices that aren’t connected to a network… so I’m trapped. Im dead in the water and can’t request support, and I’m being sent for a loop every time I try to speak to a human. 

For the record, I tried calling other ISP’s to see if 1. They were suffering from outages, and found that they aren’t 2. Out of desperation, tried cancelling my Xfinity service to switch to another ISP (because I’m sick of this terrible customer service), but of course Comcast has a monopoly on cable in my area of the bay, ridiculous.