Visitor
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3 Messages
3d party Motorola 7711 cable modem
Can't register Xfinity approved Motorola 7711 modem because it is already registered to someone else...
Visitor
•
3 Messages
Can't register Xfinity approved Motorola 7711 modem because it is already registered to someone else...
EG
Expert
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112.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.6K Messages
2 years ago
@999bga Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you by chance already contacted the seller you purchased this modem from to have them reach out and request we remove the modem from the last account it was active on?
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XfinityBillie
Official Employee
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3.6K Messages
2 years ago
@999bga Thank you for confirming that, I'm happy to see what options we have available to help you out. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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