30 year satisfied Customer - now won’t provide a needed booster for new router?

Yes all steps have been done, reset modem etc. Spent 30 minutes on the phone with your rep this morning because one of our landlines is not working. They’re sending a tech out on Saturday to deal with that issue. But the wi-fi issue is separate and has been going on for a few months and I’ve tried all the troubleshooting. If you could have the technician bring 1-2 boosters with him on Saturday it would be most appreciated. I can DM you my info (if you let me know how to do so). Thank you

Boosters are not offered as a fix from us representatives as we would not be able to assess the need for one or more remotely. If the previous modem set up worked before and the new modem, which has better technology and able to push stronger signals, is not providing a good signal to the area the previous modem was able to, there is something going on with the signal coming out of the modem to your workstation upstairs. We also provide the in-home assessment to determine if your home qualifies for a free booster. Check out the WiFi Boost Guarantee article as it provides step-by-step instructions to follow inside the Xfinity app to see if your home qualifies. 

Again, completely disappointing to get the runaround for a low cost item to keep a long-term and highly profitable customer. I’ll be reaching out to other providers. Such a shame. 

While we may not be able to just give you a pod for free, we do have an amazing program called Xfinity Pro that I believe will fulfill the needs you are looking for.  The Xfinity Pro service at $10 per month provide one Xfinity Pro Extender, with the ability to receive 2 additional extenders should a network home assessment (done in the Xfinity App) still detect Wi-Fi deadspots.  In an unexpected network outage you can connect to a cellular 4G LTE backup signal on the Pro Wi-Fi Extender as well.