1 Message
3 weeks of delays so far.
I ordered an Xfinity Gateway, which took a week to arrive. I then had to schedule a technician to run the coax cable through my new apartment, which took another week. When he arrived today, he looked around for a couple of minutes, and concluded that he’d have to contact ANOTHER technician to run the line instead, which will take ANOTHER week. Unless someone can find me a decent technician, capable of running a coax cable, it looks like my first full month with Xfinity will have been with ZERO service.
EG
Expert
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117.1K Messages
2 years ago
The concern is not "Home Security Devices And Equipment" help related....... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.3K Messages
2 years ago
Hi @user_f41tgp I’m sorry to ear about your installation taking so long. I am happy to review your account and take a closer look to see what's going on. Our apologies for the inconvenience this has caused you as I know having multiple techs out is not ideal. You've come to the right place for a resolution. To begin please meet me in a direct message so I can help!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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