Visitor
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1 Message
# 3 TV's not working
I have 3 TV's not working The store gave a a new box said the other not working still no service. I called was sending a text message never got it. Someone has to come out to fix them One in bedroom has had problems since it was set up in November from San Bruno Cable it freezes, blacks out changes channels [Edited: "Personal Information"]
XfinityThomasA
Official Employee
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3.1K Messages
2 hours ago
Hello, and thank you for reaching out to us here for help, user_u9xh0t. You've reached the right place.
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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