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3 tickets, 4 hours on the phone, 0 resolution
I am having an issue with my streaming capabilities. Everytime I try to access content it is saying I am not subscribed to any channels. This is not true due to my cable box working, and my 135$ a month I am paying. After 3 tickets and 4 hours on the phone no resolve. Has anyone else experience a “you need a subscription to this channel” message. For literally every channel.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
6 m ago
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ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello @Lhuffman47, thanks for reaching out to us on our Forums page! We appreciate you being a customer with us and I apologize for the error you're receiving when trying to access content on the Xfinity Stream app. We would be more than happy to troubleshoot and link your account with the known issue ticket if we're unable to fix it. Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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